Return & Refund Policy
At Sea Route Restaurant, we prepare every dish with care and strive to provide you with the best dining and delivery experience. As food is perishable, returns are generally not accepted. However, we have the following guidelines for refunds and replacements:
Non-Returnable Items
- All food and beverage items once delivered or consumed at our restaurant cannot be returned.
- We do not accept returns due to change of mind or taste preferences.
Eligible Refunds/Replacements
Refunds or replacements will be considered only in the following cases:
- Wrong item delivered
- Items missing from your order
- Food quality or packaging issues reported immediately upon delivery
Reporting an Issue
- All concerns must be reported within 2 hours of delivery or immediately while dining in.
- You can contact us at +91 99001 66088, 080-4122 2292, or email searouteblr@gmail.com.
Refund Method
- If approved, refunds will be processed through the original mode of payment.
- Refunds may take 5–7 working days to reflect, depending on your bank or payment gateway.
- Customers may also opt for replacement of the item, subject to availability.
Management Rights
- Sea Route Restaurant reserves the right to review and approve refund or replacement requests on a case-by-case basis.
- Management’s decision will be final in all matters related to returns and refunds.